1. Service Availability

Our services are available by appointment only. We recommend scheduling consultations in advance to ensure availability.

2. Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Cancellations made less than 24 hours in advance may incur a cancellation fee.

3. Personal Care Plans

Each individual will receive a personalized care plan tailored to their specific needs and preferences. We encourage open communication to adjust care plans as necessary.

4. Respect and Dignity

All clients will be treated with the utmost respect and dignity. Our team is committed to creating a safe and supportive environment for both clients and their families.

5. Health and Safety

We adhere to all applicable health and safety regulations to ensure the well-being of our clients and staff. If you have any specific health concerns or requirements, please inform us during the initial consultation.

6. Feedback and Complaints

We welcome feedback regarding our services. If you have any complaints or concerns, please reach out to us directly. We are committed to addressing any issues to improve our services.

7. Commitment to Education

Engrave with Love is dedicated to providing educational resources and workshops related to end-of-life care. Participation in these events is voluntary, and we encourage open discussion about the topics covered.

8. Changes to Services

Engrave with Love reserves the right to modify or discontinue services at any time. Clients will be informed of any significant changes in a timely manner.